August 3rd 2020

Today was kind of my first day in a new role at work. For a while now I’ve been having conversations with my boss and my boss’s boss about the potential to transition into a new role with a bit more responsibility, and accountability — one that will allow me to really focus and take ownership of one area of the business.

My new role takes me away from content marketing and SEO, and into a more direct form of online sales. My job title is ‘Customer Sales Manager’, and I’ll be responsible for growing the value of our existing customer base.

What I prefer about this new role is that the reward is more immediate. With content marketing and SEO, you do some work to the website, or launch some campaigns, and you see the benefit of it in 6-8 weeks. With my new role, I can make a change in our Customer Control Panel (the place where customer’s log in to buy more things) and I can see within a day how many sales we got as a result of that. That kind of instant feedback is satisfying, and because of my Maths background and my data-driven attitute to work (and life in general), I’ll really enjoy being able to immediately spot what went well and what didn’t go so well about the projects and campaigns we’re doing.

Even though I’m pleased with more money/responsibility/accountability, a downside of my new role is that I’ve now moved teams and no longer report to my boss. I now report to my boss’s boss. Which I guess now makes her my boss. I might just use names to make it easier. Michelle is Ross’s boss, and Ross was my old boss. Ross being called Ross makes the whose boss is Ross equation slightly more confusing.

Ross and I get on really well and I’ve liked working for him. He won’t read this because he only reads my blogs if there’s a photo of food as the featured image, so I can say nice things without fear of him ever finding out. I’ve officially worked for him for 1.5 years, but I’ve always felt like I report to him since I joined the company 4 years ago, even at times when I officially didn’t. He took a chance by hiring me for a job that I was not qualified to do, and it’s because of his expert tutelage that I’ve done so well out of it. I am what you made me.

Michelle is more likely to read this so I can’t be as soppy because that would immediately ruin my credibility. I used to really struggle with self-doubt, and confidence, and so on. But when someone like Michelle believes in you, you start to think that you might be doing something right. And so it’s probably her own fault that sometimes I get self-righteous and mouthy (though never to her as I’m not that brave), because her continued, unrelenting faith in me has given me confidence in myself.

I joined the company four years ago last month. When I joined I was timid, and anxious, and I’m really proud of how I’ve developed — professionally and personally — since then. And that’s down to them both.

I’ve stayed for longer than I originally intended, but A) I’ve now been promoted twice, which is always a nice incentive to stick around, and B) I love the people I work with, and for, and I like what I do.

Until tomorrow, you can’t ask for more than that.


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